Refund policy

We want you to be satisfied with the fit of your TSAVAH Store apparel. Please review our Return & Exchange Policy carefully before placing your order.

30-Day Size Exchange Policy

We offer size exchanges only within 30 days of receiving or picking up your order.

If the size you ordered does not fit, you may request an exchange for a different size of the same item and same color, subject to availability.

To be eligible for a size exchange, the item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

No Exchanges for Color Preference

We do not accept exchanges due to a change of mind or color preference. Please carefully select your preferred color before completing your purchase.

A different color is considered a different product selection and does not qualify for our size exchange policy.

No Refunds

All sales are final. We do not offer refunds.

Eligible items may only be exchanged for a different size in accordance with the conditions outlined in this policy.

This does not limit any rights or remedies that may be required under applicable consumer protection law.

How to Request a Size Exchange

To request a size exchange, contact us at sells@tsavah21.org within 30 days of receiving or picking up your order.

Please include your order number, the item purchased, your current size, and the size you would like to receive.

Once your exchange request has been approved, you may bring the item back to the same pickup point where you originally collected your order.

Please do not return an item to a pickup point before your exchange request has been approved. Items returned without prior authorization may not be accepted.

Exchange Availability

All size exchanges are subject to availability. We cannot guarantee that the requested replacement size will be in stock.

If your requested size is unavailable, please contact us so we can review the available options with you.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive or collect it.

If your item is damaged or defective, or if you receive the wrong item, size, or color due to an error on our part, please contact us as soon as possible at sells@tsavah21.org.

We will review the issue and provide an appropriate resolution.